CV of Caro Hart

Curriculum Vitae


Experienced third sector senior manager, with an Open University MBA – has worked at every level from volunteer to Chief Executive. Energetic self-starter with very high-level communication and influencing skills – able to define and drive strategy and manage diverse organisations.

Former employment:

2008 to Dec 2011 Service Development Manager, Independent AGE
Key responsibilities: Working within the strategic direction of the charity, to the senior management team, to develop, pilot and evaluate new services for internal and external markets. Undertaking project design, development, resourcing, management and evaluation. Working across departments on new initiatives, influencing the development of policies, systems and procedures. External partnership building and management of joint working. This charity works with 6,000 older people across the UK and Republic of Ireland.

2005 to 2008 Chief Executive, HOST UK
Key responsibilities: Leading and managing the charity which works with international students; working with the Board of Trustees on the strategic positioning of the charity; business planning; external relationship and partnership building; management of legal and financial reporting and systems including risk management; development of policies and procedures; income generation and diversification; management across all teams of target achievement and performance; marketing and communications including newsletters. HOST had 40 volunteer regional organisers and 1,600 volunteers.

2002 to 2005 Development Manager, Projects in Partnership
Key responsibilities: A “blue-sky” position re-visioning and managing the strategic development of this environmental charity, working with the Trustee Board – project-managing the subsequent development of launched in July 2004. Also, managing the website, income generation, developing marketing and other business opportunities as well as commissioning, researching and editing website content. Responsible for all financial and legal aspects of the charity and management of governance processes.

2001 – 2002 Training & Consultancy (self-employed) – project, training and contract work including a quality management programme
1999 – 2001 Manager of Welwyn Hatfield Citizens Advice Bureau – managing a district structure of advice, specialist and outreach services, including managing training and coaching
1996 – 1999 Manager of Bransholme Citizens Advice Bureau – operational management of a CAB based on a large council estate, including recruitment and training, budget management and fund-raising
1992 – 1999 Consultant trainer (self employed) – project, training and contract work, for the National Association of Citizens Advice Bureaux, Hull University and Hull Women’s Centre, among others
1987 – 1996 Money Advice Worker at Hull City Centre CAB – casework in money advice, debt counseling and training both internally and externally
1986 – 1987 Debt Counsellor at Wolverhampton CAB
1984 – 1985 Clerk at The British Council – working with overseas students
1983 – 1984 Vice President Welfare Aston University Guild of Students – Won election to this full time Sabbatical Executive Committee position which is directly responsible for all student welfare services including chaplaincy. Founded Niteline (all night Samaritan-type student advice phone service) and received appropriate training.


2011 PRINCE2 Foundation and Practitioner qualifications
2006 Masters in Business Administration, the Open University Business School – elective modules;  “Innovation creativity & change”, “Managing knowledge” and “Capacities for managing development”
1983 BSC in Human Communication (Hons), Aston University in Birmingham


Elected Fellow of the Royal Society for the Encouragement of Arts, Manufacture and Commerce (RSA)

Member of Institute of Enterprise and Entrepreneurs


2012                  Volunteer mentor with Get Mentoring
2012                   Volunteer consultant with Small Charities Coalition
2005 to 2008 Board of Trustees UKCISA Co-opted member of the Board of Trustees for UKCISA and a member  of Finance and General Purposes committee
2002 to 2007 Priory Association (PTA) Priory School, Hitchin
1999 to 2006 East Region Committee, Citizens Advice Service Vice Chair from 2004 to 2006, member with responsibility for Equal Opportunities for two years
1990 – 1992 Management Committee Member, Hull and District Victim Support scheme, Treasurer for one year
1988 – 1990 Chair of Residents Association St Alban’s Mount Residents’ Association, Hull
1985 – 1986 Advice Worker at Birmingham CAB / Consumer Advice Centre, included money advice casework
1982 Helper The St. Basils “Boot” night shelter in Birmingham, for homeless young people


Attended numerous courses, mainly in the following areas

Project management – for instance; Project Management (3 day course), The Project Management Company and, most recently, government sponsored qualification; PRINCE2 with the ILX group
Management, HR and financial management – for instance; Managing Performance (2 day course), National Association of Citizens Advice Bureaux
Marketing, networking & public relations – for instance; Marketing on a shoestring, Business Link
Income generation & fundraising – for instance; Achieving Sustainable Funding, Directory of Social Change
 Training – for instance; Training for Trainers (3 day course), National Association of Citizens Advice Bureaux
Specialist courses in money advice and debt counselling, environmental issues, older peoples’ issues & etc. Most recently; Vital Connections Conference: Building public and voluntary sector partnerships to tackle social isolation in later life (Centre for Social Justice) and A Digital Future: Tackling Social Exclusion Through Technology (Inside Government).

Also attended conferences and workshops, for instance the Directory of Social Change’s annual Charityfair which includes workshops, master-classes and debates.